Reservation Management
Record direct, walk-in, corporate, group, agent or online reservations with room type, dates, guests, source, rate, deposit, status and requests.
Hotel ERP
Hotel ERP and Property Management System for Ethiopian Hospitality Businesses
Connect reservations, rates, front desk, housekeeping, food and beverage, guest services, inventory, procurement, accounting, HR, payroll and fixed assets in one hotel ERP. DreamTech can configure the platform for hotels, lodges, resorts and multi-property businesses.
The implementation is designed around room types, rate plans, booking sources, outlets, properties, shifts, payment methods, reports, devices and integrations.
Trusted by
Abyssinia Bank
ICS Addis
All Mart
Ambo Water
African Graduate
Air Force School
Awash Birr
CBE Birr
Chapa
Telebirr
Zemen Bank
Delhi School
Lotus Valley School
Save the Children
Module overview
Hotel ERP and PMS: How the Workflows Connect
A Property Management System manages room and guest operations. A hotel ERP connects the PMS to POS, procurement, inventory, finance, HR, payroll, assets and reporting.
A scoped implementation can connect the property-management and ERP areas below. Third-party and hardware connections remain subject to the specific implementation scope.
Reservations
Room inventory
Rates and availability
Front desk and check-in
Guest folios and check-out
Housekeeping
Maintenance requests
Restaurant and bar POS
Room service
Guest CRM
Online booking
OTA or channel integration
Inventory and procurement
Accounting and revenue
HR and payroll
Fixed assets
Multi-property reporting
hms
Core workflows
Property Management and Guest Workflows
Room Inventory and Availability
Maintain room types, rooms, status and sellable availability, including confirmed, tentative, cancelled, no-show, occupied and out-of-order.
Rate Management
Configure rate plans, seasons, packages, corporate rates, restrictions and approved discounts.
Online Booking Engine
A booking engine can display approved availability, rates, policies and payment steps on the hotel website.
OTA and Channel Connections
Connections depend on third-party API access, commercial agreements, mapping, testing and provider availability.
Check-In and Room Assignment
Confirm reservation, guest identity, payment or deposit, room status and required documents. Control room changes.
Guest Folio
Collect approved room, restaurant, service, tax, discount and payment entries in one guest account.
Check-Out
Review charges, adjustments, payments, balance and room status before closing the stay.
Group and Corporate Accounts
Manage group blocks, rooming lists, negotiated rates, billing instructions and corporate balances where included.
Housekeeping and Maintenance
Housekeeping can see rooms requiring cleaning, inspection, linen change or maintenance. Front desk receives updated status after approved completion.
Assign tasks by shift, floor or property and track exceptions. Create maintenance requests and connect them to Fixed Asset Management.
Food, Beverage and POS
A hotel POS can manage menus, prices, orders, tables, kitchen display, room charge, discounts, cash or digital payments, shift closing, stock consumption and reports.
Hardware, printers, kitchen screens, offline use and payment integrations require separate scope.
Connected operations
Connected Hotel ERP Operations
Each connection is configured and tested against approved records, roles and posting or handoff rules.
Fixed Assets and Maintenance
Create maintenance requests for rooms, equipment and facilities and connect approved work to fixed asset records.
Explore Fixed Asset ManagementInventory and Warehouse
Track ingredients, beverages, housekeeping supplies, amenities, linen, maintenance parts and other stock.
Explore Inventory and Warehouse SoftwareProcurement
Connect purchase requests, quotations, orders, receiving and invoices.
Explore Procurement SoftwareAccounting, Revenue and Reporting
Connect folios, POS, deposits, payments, supplier invoices, payroll, inventory and assets to finance.
Reports can include occupancy, average rate, room or outlet revenue, booking source, reservation status, balances, housekeeping, POS sales, stock, purchasing, expenses, cash, payroll and multi-property comparison. Every metric should have an approved formula.
Explore Accounting and Finance SoftwareGuest CRM and Service
Maintain authorized guest profiles, preferences, communication, feedback, loyalty and corporate relationships under consent and retention rules.
Explore Sales and CRM SoftwareHR and Payroll
Manage front desk, housekeeping, kitchen, restaurant, maintenance, security, sales and management teams across positions, shifts, attendance, leave and payroll.
Explore HR and Payroll SoftwareImplementation
Implementation process
Map hotel operations
Map booking, front desk, housekeeping, POS, stock, finance, HR and maintenance.
Configure the property
Configure rooms, types, rates, seasons, packages, outlets and users.
Set up approved integrations
Set up approved booking, channel, payment, POS or other integrations.
Prepare operational data
Clean reservations, guest, inventory, supplier and staff data.
Test end-to-end scenarios
Test booking, change, cancellation, no-show, check-in, room move, charges, checkout, housekeeping and closing.
Train operational roles
Train front desk, reservations, housekeeping, POS, finance, management and administrators.
FAQ
Frequently asked questions
Can it manage multiple properties?
Yes, with controlled property-level and group-level access.
Can it connect to online travel agencies?
Selected OTA or channel connections can be included subject to provider access and testing.
Does it include restaurant POS?
A connected restaurant or bar POS can be included.
Can guests book and pay online?
A booking engine and online payment workflow can be integrated where supported.
Can housekeeping update room status from a phone?
Mobile housekeeping workflows can be included.
Can hotel operations connect to accounting and inventory?
Yes, under approved ERP workflows.